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FAQS

FREQUENTLY ASKED QUESTION

Disclaimer:

We highly recommend performing a skin test before using Pure Sea Beauty skincare products. Ingredients are listed for each product on our website. The Pure Sea Beauty is not responsible for any allergic reactions.

Why should I keep your products refrigerated?

Due to the sensitive nature of our natural ingredients we highly recommend you to store them in your fridge.  

When will I receive my order? 

All our products have a freshness guarantee, therefore all orders are handcrafted and made to order. Our orders have a 5-business day processing time. During sales and promotion, there is a 10-business day processing time. Once your order is in the packaging and shipping stage you will receive an email with your tracking number for your package.

Email Pure Sea Beauty for all your questions

For questions about products or orders email us at info@pureseabeauty.com. We do not see all of the DMS and/or comments on Instagram, please treat us like you would a regular business and send an email.

Refunds

We offer a 100% customer satisfaction guarantee, if you are not completely satisfied with our products email us within 5 days and we will issue a full refund. Prior to issuing refund, unused product portions must be returned.

Do I need to throw out my products after 90 days?

Our products have a peak potency period ranging from six to twelve months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship directly to our client to ensure what you receive is exceptionally active.

Do you ship internationally?

We currently do not ship our products out internationally. We are open to doing so in the near future.